In order to verify your identity to a Chubb Monitoring Centre customer service agent, you need to provide an electronic signature in the form of a passcard or a password. This is similar to how you require a PIN, an electronic signature, to access your bank account through an ABM. It is for your protection.

Traditionally, a passcard has been the only option that is acceptable. Chubb has added the use of a password that is created by the customer for identification to the Chubb Monitoring Centre. The advantage of a password is that since you create it, it will be easily remembered and more convenient for you when you communicate with the Chubb Monitoring Centre. Since your password is committed to memory, there is no chance that your security will be compromised in the event you lose your wallet or passcard. The option of a physical passcard is still available however, because many users are more comfortable with the passcard, and appreciate having a Chubb-issued code. Additional or replacement passcards for new or existing users may involve additional cost. There is no charge to establish a password, or to change your password if you forget it.